Refund policy

Because plants are living items, returns are not accepted.

Aroidica takes great care in selecting, packaging, and shipping healthy plants. All sales are considered final once shipped. We do not accept returns or exchanges of live plants.

To protect both our customers and our plants, we strongly recommend recording an unboxing video from the moment the shipping box is opened. Unboxing videos are often required to support carrier claims and allow us to accurately assess any shipping-related issues.

If your plant arrives with significant damage or in poor condition, please contact us within 2 hours of delivery and include:

• clear photos of the plant

• the potting medium

• the shipping box and label

• an unboxing video showing the plant being removed from the sealed box

Each concern is reviewed on a case-by-case basis. When appropriate, we may offer a replacement, store credit, or refund at our discretion.

Please note:

• Minor cosmetic damage, leaf blemishes, or natural stress from shipping or acclimation are not considered grounds for refund.

• Claims submitted without an unboxing video may be limited in resolution, as carriers often require video documentation.

• Weather delays, carrier delays, or issues related to incorrect shipping information are outside of our control.

• Plants are shipped with insulation and heat packs when appropriate, but extreme temperatures may still affect live plants.

By placing an order with Aroidica, you acknowledge and accept the risks associated with shipping live plants and agree to these terms.

If you have questions prior to ordering, we’re happy to help ensure the right fit for your collection.