Shipping policy

Aroidica ships live plants with care and intention. Please review the information below before placing your order.

Shipping Schedule

Live plants are shipped on designated shipping days to minimize transit time and stress. Shipping days are communicated at the time of purchase or within the product listing.

Orders are not shipped on weekends or holidays.

Packaging & Preparation

Plants are carefully prepared prior to shipment and packaged to support safe transit. Depending on seasonal conditions, shipments may include insulation and heat packs when appropriate.

While every effort is made to protect plants during transit, extreme temperatures may still affect live plants.

Shipping Carriers & Transit

We ship using trusted carriers; however, once a package is in transit, delivery timelines are outside of our control.

Please note:

Carrier delays, weather disruptions, or rerouting may occur
Shipping fees are non-refundable
Aroidica is not responsible for delays caused by carriers or for incorrect shipping information provided at checkout

Live Plant Risk Acknowledgement

By purchasing live plants, you acknowledge the inherent risks associated with shipping living items. Minor cosmetic damage, leaf yellowing, or temporary stress from shipping or acclimation is normal and expected.

Unboxing & Reporting Issues

To protect both our customers and our plants, we strongly recommend recording an unboxing video from the moment the shipping box is opened. Unboxing videos are often required to support carrier claims and help us accurately assess shipping-related concerns.

If your plant arrives with significant damage or in poor condition, you must contact us within 2 hours of delivery and provide:

clear photos of the plant
the potting medium
the shipping box and shipping label
an unboxing video showing the plant being removed from the sealed box

Claims submitted without sufficient documentation may be limited in resolution.

Returns & Refunds

Due to the nature of live plants, returns are not accepted.

All shipping-related concerns are reviewed on a case-by-case basis. When appropriate, we may offer a replacement, store credit, or refund at our discretion.

Incorrect Address or Missed Delivery

Customers are responsible for providing accurate shipping information at checkout. Aroidica is not responsible for packages delayed, lost, or damaged due to:

incorrect or incomplete addresses
missed delivery attempts
packages left unattended after delivery

Questions Before Ordering

If you have questions about shipping conditions, weather considerations, or plant suitability prior to ordering, we encourage you to reach out before purchase.